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FAQ
Q "Why Don't I Call One of the other Shutter Companies?"

A Quite simply, custom made wood shutters are expensive. Through our partnership with the manufacturer The California Shutter & Blind Company is able to offer customer the opportunity to purchase and enjoy plantation shutters at a fraction of the traditional custom made 'company installed' cost.


Q "What Are Your Shutters Made From?"

A While there are many new 'fake wood' alternatives used in shutter construction, wood remains the most stable, durable and versatile material for shutter manufacture. We use a premium grade wood that is kiln dried to ensure maximum stability and avoid any movement or cracking when the shutters are installed in your home.

Q "What Are Your Blinds Made From?"

A Our high quality wood blinds are made from a variety of sustainable hardwood's such as Basswood which are completely kiln dried hardwood's to ensure durability and longevity. Our Aluminium Venetians are not like many of the cheap DIY store blinds which have paper thin aluminium slats – all our blinds have high quality durable slats and high grade operating mechanisms.

Q "How are your blinds supplied?"

A You can choose to order your blinds to 'exact' sizes, or 'recess' sizes. If you choose

  • EXACT sizes we manufacture to the sizes provided with NO deductions.
  • RECESS sizes we take a small deduction (approx ½" (12.5mm)) from your dimensions to ensure the blinds will raise and lower without hitting your wall.
  • Most of our wood and aluminium blinds come with a choice of raising an tilting operating systems. Please check each range for the options available.
  • Wood Blinds come complete with a pelmet to cover the metal mechanism. In addition, we are unique in offering free pelmet returns with our wood blind valances (these cover the ends of the metal mechanism if you order an outside mount).

Q "Sounds Great - Can You Come and Give me a Quote?"

A The simple answer - is no. We don't mean to be rude but to give you these great prices we ask you to carry out the measuring and installation yourself. We're here to help you if you get stuck and we've detailed here how to measure your windows to get the correct size.
If you do have a complicated plantation shutter installation or do not feel happy measuring and installing yourself we recommend you pay the extra money and call our full service Shutterly Fabulous on 0845 644 2873 or visit www.shutterlyfabulous.com

Q "Can you please send me all your samples?"

A We encourage customers to request samples from our site. However, to keep costs and therefore prices low we ask customers to narrow their selection having viewed the colours online, and receive a couple of 'real' samples to make sure they are happy with their choice.

Q "How do I Order?"

A Simply follow the online ordering process which takes you through a handful of easy steps to order your new shutters. Click here to begin.

Q "How Long Does Delivery Take?"

A From order placement to delivery, we aim to meet the following timelines:

  • Wood Blinds 10 - 14 days
  • Custom Made Shutters 7 - 8 weeks
  • Delivery is is included in the price

We strive to deliver your blinds or shutters in the quickest timeframe possible. However we will never compromise the quality of your product and rush the manufacture of the product.

Q "How Can I Pay?"

A You can

Pay online using our secure credit card transaction process
Call us on 0845 123 5661 and give us your card details over the phone
Send us a cheque. Please call us on 0845 123 5661 for details

Q "Can I return the Goods if I Don't Like Them?"

A Unfortunately, as all goods are custom made specifically for your windows, we cannot accept any returns. For more information, please see our 'Terms and Conditions'

Q "Do the Shutters and Blinds Come With a Guarantee?"

A Yes - all our products carry a one year guarantee against any defects in workmanship and materials

Q "So What's the Catch?"

A There is no catch. You get fantastic looking plantation shutters that are simple to install along with easy to follow instructions. All for a fraction of the cost of wooden 'company installed' shutters.